X 4 by SoftProject solves the operations control centre from Ettlingen, December 2010 the year the BMW coordinates usage Central 365 days a fleet of approximately 155 roadside, as well as a variety of free roadside assistance in Germany and Austria. The control and processing of the inserts to the breakdown takes place in Germany and Austria using a control center software. The solution is used for the recording of the Pannenfalls on a customer call and to the award of the contract to an assisted. The selection of the Servicemobils to be assigned is based on tracking and status data of the service vehicles. The order data (E.g. customer name, breakdown, breakdown cause) are sent via GPRS to the selected assisted. After the breakdown, the radiologist at the control center software is reported back.
With X 4 out of SoftProject be the technical and organisational requirements for the replacement of the existing control center software using the standard X 4 BPM and the associated user interface X 4 geoLocator created. In addition to the high-quality and modern X 4 technology could SoftProject meet the following expectations: integration of the existing database model. This eliminates a variety of conceptual work. Practices such as E.g. evaluations on the basis of ACCESS remain. Changes to the disposition workflow implemented in future 4 faster with X. The total solution can be operated in the browser.
All BMW partners will now use the solution without installation expenses. Another advantage of the SoftProject GmbH was the industry Know-How of the BPM expert in the assistance field. This makes SoftProject the perfect partner for future projects, not only in the service environment. 4 more information about X, see about SoftProject and X 4 SoftProject supports companies for many years in the optimization and automation of business processes. With the business process management (BPM) platform X 4 thanks to preconfigured business processes solutions quickly implemented. X 4 serves as a central base for the networking of any IT systems. Are employees, partners and customers with the help of Adapters (E.g. GDV BiPRO, EDI, SEPA, SAP R/3, PDF u. v. w.) and comfortable user interface is integrated into the business processes. The clientele of SoftProject include insurance companies, utilities, banks, industry, logistics, trade and others. More than 250 national and international customers optimize their business processes successfully with X 4. Your contact partner: SoftProject GmbH Stefan Sihler Head of marketing at the Erlengraben 3 D-76275 Ettlingen FON: + 49 (0) 7243 / 561 75-124 fax: + 49 (0) 7243 / 561 75-199